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XSbaggage and Jessie helped us ship 10 boxes of personal effects from a small town in southeast Iowa to New Zealand this month, January 2020. Everything went very smoothly and I recommend their service wholeheartedly. As others have said, Jessie is endlessly patient.
There a lot of things to figure out the first time you send stuff by airfreight, volumetric weight calculations being one of them, best size of boxes (18x18x16) being another, and Jessie answered all our questions tirelessly.
I think also that we probably saved money compared with other companies we researched, whose "one size fits all" approach didn't suit us.
Definitely six stars.
It is utterly nerve-racking moving from one country to another and you will not be in safer, friendlier or more competent hands than XS Baggage. I have had 2 shipments from the US to UK and both were flawless. Jessie walked me through everything, twice, has the patience of a saint and is always upbeat and friendly. There are no hidden fees, you're given a tracking number and Jessie will touch base with you every day. Perfect service.
XS Baggage deserves 6 stars for their stellar service to us this year. Our experiences with them were so good--and actually enjoyable--that we wish we had more to ship with their help. XS coordinated for us 2 shipments from the USA to Japan. One was a full pallet load, the other 2 large, heavy boxes, all filled with personal items. We found XS through Internet searching. They replied fastest to our first inquiry--within minutes. Some other services we checked took days, or even weeks, to respons. And XS continued their fast, clear response pace through the few months we worked with them. The XS quotation was more competitive than anyone else, and their web presence was the easiest to understand. They seemed to be doing everything better than all rivals even before we started using them. Everything on the USA side went well. We had a problem with the Japan courier selected by XS, but XS intervened at our request, backed us all the way, and resolved the problem in our favor. If you are lucky enough to work with Operations Manager Jessie Saint-Cyr, you might also enjoy one of your life's best customer service experiences. She is prompt, professional, and empathetic. XS would do well to have her leading customer service training sessions. She is an XS not-so-secret weapon. We highly recommend you try XS. We will, again. Happy shipping! - David Gregory, VERY Satisfied XS Customer
I received 22 boxes of my personal effects without incident on time and the coordination between XS Baggage and their local delivery handler went flawlessly and delivered to the door as agreed. I couldn't be happier with Jessie Saint Cyr, Ops Mgr, who walked me through the whole process and kept me informed every step of the way, as did their counterparts here in Singapore. They get my vote and my recommendation.
My husband and I used XSbaggage to ship 31 boxes of household goods from Seattle to Vienna. We chose XSbaggage because their pricing was very fair. With that in mind, we braced ourselves for potentially mediocre customer service. Much to our surprise this is a serious five star operation! Jessie Saint-Cyr, our contact, was amazing from start to finish. She is professional and knowledgeable and always responded quickly (and patiently!) to our questions. And we had many. Moving from one country to another and going through customs is complicated, involves a lot of paperwork, and takes time. You really need someone who knows what's what and is willing to work with you and your specific needs. Having Jessie on our side made a huge difference! When we move the next time I know who we will work with! 🙂
Outstanding service and price. Big Thanks to “Jessie Saint-Cyr”, she was so professional. Definitely I will do business with them again and again.
After comparing various shipping companies and corresponding with representatives, I eventually chose XS Baggage, primarily due to the prompt, friendly response of Jessie. She tirelessly answered all my questions, gave me estimates on a variety of shipments and finally, quickly modified my first shipment to include an extra box. This was my first time using a company and I was pretty nervous. They are transparent, there are no ‘hidden fees’, my shipment arrived on time and in perfect condition. I can not recommend them enough. Don’t hesitate. This company is impeccable.
Nous avons utilisé les services d’XSBaggage pour notre déménagement des Usa vers la France. Marion a suivi la prise en charge de nos 200kg de bagages du début jusqu’à leur réception devant notre porte et à toujours répondu très rapidement à toutes nos demandes. Tous les interlocuteurs ont été au top! Nous recommandons donc vivement cette société pour son sérieux. Nos valises ont donc traversé l’Atlantique pour un prix très compétitif. Thanks XSBaggage👍
Excellent Service. I will differently work with them for my next shipment!
Ralph was extremely friendly and helpful. He answered all my questions promptly (and I was terrible in asking many!). He made the process stress-free and the price was very affordable. I would recommend this service to anyone else and will definitely use them in future.